Terms & Conditions

Last Updated: 14/11/2025

Welcome to Outweb (“we”, “us”, “our”). By accessing or using our website (outweb.com.au) and associated services, you agree to the following Terms & Conditions. If you do not agree, please discontinue use immediately.

1. About Outweb

Outweb is a digital marketing, automation, and AI-powered services agency based in South Australia. All information on this website is provided for general informational purposes only.

2. Use of This Website

You agree to use our website lawfully and not engage in misuse, data scraping, hacking attempts, or activities that may disrupt the website’s functionality or security.

3. Intellectual Property

All content, branding, graphics, images, frameworks, downloadable material, and website design are owned by Outweb unless otherwise stated. You may not reproduce or repurpose any materials without written permission.

4. Services & Information Disclaimer

Service descriptions on this site—including marketing, SEO, CRM builds, automation, web design, AI systems, and consulting—are general summaries only. Outcomes may vary based on strategy, market conditions, budget, and client inputs. No results, rankings, or lead volumes are guaranteed unless explicitly stated in a signed agreement.

5. Pricing & Quotes

All pricing displayed on the site is indicative only. Formal proposals override any website information. Work commences only after written acceptance of a quote or service agreement.

6. Third-Party Platforms & Integrations

Our services may involve third-party platforms (Google, Meta, GoHighLevel, Zapier, Mailgun, Stripe, etc.). Each has its own terms and privacy policies. We are not responsible for outages, changes, or performance issues relating to third-party systems.

7. AI Tools, Automation & Data Handling

Outweb may use AI systems (e.g., OpenAI, Anthropic, automation tools, CRM AI agents). By engaging with our services, you acknowledge that:

• AI tools may process text inputs to generate content or insights.
• We take reasonable precautions to avoid sending sensitive data to AI systems unless instructed by the client.
• AI outputs may occasionally contain errors, and human review is recommended.

8. Limitation of Liability

To the maximum extent permitted under Australian Consumer Law, Outweb is not liable for indirect, incidental, or consequential losses including lost revenue, data, leads, or reputation impact. Liability is limited to resupplying the service or providing a refund where required by law.

9. No Warranty

The website is provided “as is” without warranties regarding accuracy, completeness, or uninterrupted access.

10. External Links

Links to third-party websites are provided for convenience only. We do not endorse or control external content.

11. Changes to Terms

We may update these Terms at any time. Continued use of the website signifies acceptance of the latest version.

Privacy Policy

Last Updated: {{Insert Date}}

Outweb respects your privacy and complies with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the EU GDPR where applicable.

1. Information We Collect

• Name, phone number, email, business information
• Website usage data (IP address, device, browser, pages viewed)
• Form submissions, enquiries, support requests
• Billing and payment details (processed via secure third-party providers)
• Information voluntarily provided during onboarding or consultations

2. How We Collect Information

• Website forms, chat widgets, surveys, lead magnets
• Cookies, analytics tools, tracking pixels
• Email, calls, SMS, and CRM systems
• Third-party integrations used in service delivery

3. How We Use Personal Information

• Respond to enquiries and prepare quotes
• Deliver digital marketing, automation, CRM, or AI services
• Improve website performance and user experience
• Send marketing emails (opt-out available anytime)
• Manage billing, scheduling, support, and onboarding

We do not sell your personal information.

4. Disclosure to Third-Party Providers

We may share data with trusted providers that support our business, including:

• CRM systems (GoHighLevel)
• Payment processors (Stripe)
• Email/SMS platforms (Mailgun, SendGrid)
• Analytics and advertising platforms

5. Cookie & Tracking Technologies

We use cookies, tags, and pixels to improve user experience. You can disable cookies in your browser settings, though some features may not work correctly.

6. GDPR Compliance (for EU Users)

EU users have the right to access, correct, delete, restrict, or object to processing of their personal data, and may withdraw consent at any time by contacting us.

7. Data Security

We use reasonable security measures including encryption, secure servers, and access controls to protect data.

8. Data Retention

Personal information is retained only as long as necessary for service provision, legal requirements, or business purposes.

9. Overseas Data Transfers

Some service providers may store data internationally. By using our services, you consent to such transfers where required.

10. Privacy Complaints

If you believe your privacy has been breached, contact us. Unresolved complaints may be escalated to the Office of the Australian Information Commissioner (OAIC).

11. Updates to This Policy

We may update this Privacy Policy from time to time. Continued use of our website indicates acceptance of the latest version.

Cookie Policy

1. What Are Cookies?

Cookies are text files stored on your device to improve functionality, analytics, and user experience.

2. Types of Cookies We Use

• Essential cookies: Required for website operation.
• Analytics cookies: Help understand user behaviour.
• Marketing cookies: Support remarketing and ad campaigns.
• Preference cookies: Save user settings for future visits.

3. Managing Cookies

You may block or delete cookies through browser settings. This may affect website performance.

Contact Us

Email: [email protected]

Business Location: Adelaide, South Australia